Refund & Return Policy
At EmpressoShop, customer satisfaction is our priority. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds may be accepted.
1. Return Eligibility
Customers may request a return if the received product is:
- Damaged during delivery.
- Defective or not functioning properly.
- Incorrect item received.
- Missing parts or accessories.
- Different from the product description.
2. Return Request Timeframe
Return requests must be submitted within 7 days of receiving the product. Requests made after this period may not be eligible for return, replacement, or refund.
3. Conditions for Returns
To qualify for a return, the product must:
- Be unused and in original condition.
- Include original packaging.
- Include all accessories, manuals, and free items.
- Not show signs of misuse or damage caused by the customer.
4. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, legal, or manufacturer restrictions.
- Personal care products.
- Perishable goods.
- Gift cards and vouchers.
- Downloadable digital products.
- Products marked as non-returnable.
5. Replacement Policy
If a product is defective, damaged, or incorrect, we may offer a replacement instead of a refund, depending on product availability and circumstances.
6. Refund Approval Process
Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund request.
- Inspection of returned item.
- Verification of eligibility.
- Approval or rejection notification.
- Refund processing if approved.
7. Refund Processing Time
Approved refunds are typically processed within 7 to 14 business days depending on the payment method, financial institution, and payment provider.
8. Shipping Charges
Original shipping fees may not be refundable unless the return is due to an error made by EmpressoShop or the seller.
9. Order Cancellation
Orders may be cancelled before shipment. Once an order has been shipped, cancellation may no longer be possible and the standard return process will apply.
10. Contact Us
If you have questions regarding returns, replacements, or refunds, please contact our support team.
Email: support@empressoshop.com
Phone: +88017 XXXXXXXXX
Address: Dhaka, Bangladesh
